Privacy Policy

1. Introduction

This Privacy Policy explains how Handilii ("we", "us", "our") collects, uses, stores, and protects information when you use the Handilii Partner mobile application (the "Vendor App") as a service provider or delivery partner on the platform.

By registering as a partner, you agree to the practices described in this policy.

2. Information We Collect

• Identity Information: your name, mobile number, email (optional), and profile photo.
• Government ID: a government-issued identity document (e.g. Aadhaar, PAN, Voter ID, or Driving Licence) submitted for identity verification.
• Driving Licence: required additionally if you offer delivery services, to verify eligibility to operate a vehicle.
• Location Data: your real-time GPS location, used to match you with nearby job requests and to keep your visibility accurate to Users searching for services in your area.
• Service and Experience Details: the service categories you offer, years of experience, and service city.
• Job and Earnings Data: details of jobs accepted, completed, ratings received, and amounts you report as earned.
• Payment/Subscription Data: records related to your platform activation subscription (currently ₹599/year), including payment confirmation status.

3. How We Use Your Information

• To verify your identity and eligibility to operate as a Partner on the platform.
• To match you with nearby job requests based on your service categories and live location.
• To track your job history, ratings, and earnings for your own reference and dispute resolution.
• To confirm and manage your annual platform activation subscription.
• To communicate important updates, including job notifications and account status.
• To improve the Vendor App and investigate reported issues or misconduct.

4. Location Tracking

The Vendor App captures your location when you open the app and periodically while you are marked "Online", in order to surface your availability to nearby Users. Location is not tracked while the app is fully closed and you are not logged in. You may disable location permissions in your device settings, but doing so will prevent you from appearing in search results for nearby Users and may make it impossible to receive job requests.

5. Identity and Document Verification

Documents you upload (government ID and, where applicable, driving licence) are used solely for verification purposes and to comply with safety and trust requirements of the platform. These documents are stored securely and are not shared publicly. Verified status is shown to Users only as a badge; the underlying documents are never displayed to Users.

6. Sharing of Information

• With Users for whom you accept a job — limited to your name, phone number, and rating, to enable them to coordinate the service.
• With service providers who help us operate the platform (e.g. hosting, SMS/OTP, payment confirmation), under confidentiality obligations.
• When required by law or to investigate fraud, safety concerns, or violations of our Partner terms.

We do not sell your personal information or documents to third parties.

7. Data Storage and Security

Your information, including uploaded documents, is stored on secured servers with access restricted to authorized personnel for verification and support purposes only.

8. Data Retention

We retain your partner account information, documents, and job history for as long as your account remains active, and for a reasonable period thereafter for legal, accounting, and dispute-resolution purposes.

9. Your Choices and Rights

• You may update your profile, service categories, and documents from within the app.
• You may request removal of a specific uploaded document, which may affect your verification status.
• You may request deletion of your Partner account and associated data by contacting support@handilii.com.
• You may turn off location access, understanding this will pause your ability to receive jobs.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Vendor App. Continued use after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy, contact us at support@handilii.com or visit handilii.com.