These Terms and Conditions ("Terms") govern your use of the Handilii customer mobile application (the "User App"), operated in connection with handilii.com. By registering for or using the User App, you agree to be bound by these Terms.
Handilii is a technology platform that connects users seeking home services (such as plumbing, electrical work, cleaning, repairs, and similar categories) and parcel delivery with independent third-party vendors and delivery partners ("Vendors"). Handilii does not itself perform any home service or delivery; it merely facilitates the connection between Users and Vendors.
Handilii does not process payments for services rendered. All payments for completed jobs are made directly between the User and the Vendor, through cash, UPI, or any other method mutually agreed upon outside the app. Any amount entered into the app post-completion is for record-keeping and platform analytics only and creates no payment obligation toward Handilii.
The parcel delivery feature allows you to request pickup and drop-off of items via available delivery partners (including two-wheeler, truck, and packers-and-movers categories). You are solely responsible for ensuring that items sent for delivery are legal to transport and accurately described. Handilii is not liable for the condition, loss, or damage of items during transit, as this is a matter between the User and the delivery partner.
While Handilii takes reasonable steps to verify Vendors (including government ID and, where applicable, driving licence checks) prior to activation, Handilii does not guarantee the quality, safety, timeliness, or legality of services provided by Vendors. Any disputes regarding service quality, pricing, or conduct should first be raised with the Vendor directly, and may be escalated to Handilii support for assistance.
You may cancel a booking before a Vendor accepts it without penalty. Cancelling after a Vendor has accepted and is en route may be considered for restricting repeated misuse of the platform, at our discretion.
Handilii provides the platform on an "as is" and "as available" basis. To the maximum extent permitted by law, Handilii shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, services rendered by Vendors, or items transported via the parcel delivery feature.
Handilii reserves the right to suspend or terminate your account at its discretion, including for violation of these Terms, fraudulent activity, or abuse of Vendors or the platform.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
We may revise these Terms from time to time. Continued use of the User App after changes are posted constitutes your acceptance of the revised Terms.
For questions about these Terms, contact us at support@handilii.com or visit handilii.com.