Privacy Policy

1. Introduction

This Privacy Policy explains how Handilii ("we", "us", "our") collects, uses, stores, and protects information when you use the Handilii customer mobile application (the "User App") to book home services and parcel deliveries.

By creating an account or using the User App, you agree to the practices described in this policy.

2. Information We Collect

• Account Information: your name, mobile number, and profile photo (if provided).
• Location Data: your GPS location and saved addresses (Home, Work, and other labels), used to show nearby service providers and delivery partners and to enable accurate booking.
• Booking Information: service category, booking address, description of the job, and timestamps.
• Parcel Delivery Information: pickup location, drop location(s), and stop details when using the parcel delivery feature.
• Usage Data: app interactions, recent searches, and device information for troubleshooting and improving the app.
• Communication Data: any messages, support requests, or feedback you send to us.

3. How We Use Your Information

• To match you with nearby verified vendors or delivery partners for the service you request.
• To process and track your bookings from creation to completion.
• To pre-fill your saved addresses for faster future bookings.
• To send booking-related notifications (e.g. vendor accepted, vendor arriving).
• To improve app performance, fix bugs, and develop new features.
• To respond to support requests and resolve disputes.

4. Payments

Handilii does not process or collect payments within the User App. Payment for services is made directly between you and the vendor or delivery partner outside the app (e.g. cash or UPI). Any amount you enter in the app after a job is completed is used solely for Handilii's internal analytics and is not a financial transaction processed by Handilii.

5. Location Services

The User App requests access to your device's location to show available services near you, calculate distance to vendors, and pre-fill addresses during booking. You may disable location access in your device settings at any time; however, this may limit the app's ability to find nearby vendors and may degrade your experience.

6. Sharing of Information

We share limited booking information (such as your name, phone number, and service address) with the vendor or delivery partner assigned to your booking, solely to enable them to complete the service. We do not sell your personal information to third parties.

• With vendors/delivery partners assigned to your active booking.
• With service providers who help us operate the app (e.g. hosting, SMS/OTP providers), under confidentiality obligations.
• When required by law, court order, or to protect the rights, safety, or property of users, vendors, or the platform.

7. Data Storage and Security

Your information is stored on secured servers. We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no method of electronic storage or transmission is 100% secure.

8. Data Retention

We retain your account and booking information for as long as your account is active, and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and maintain business records.

9. Your Choices and Rights

• You may update your profile information within the app at any time.
• You may delete saved addresses individually from the location selection screen.
• You may request deletion of your account and associated data by contacting us at support@handilii.com.
• You may disable location or notification permissions from your device settings.

10. Children's Privacy

The User App is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or via the registered mobile number. Continued use of the app after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at support@handilii.com or visit handilii.com.